Process

We want to give the best service we can  and this is our process from first contact until the first ride in your new team kit

After you contacted us we will be dealing with 3 topics

1. The design. In case you have a design or an idea, we can use this to put it in our template and help you all the way until the design is exactly what you wanted. In case you do not have a design, our design team will come up with ideas after we get some input of what you might want. We will finish your design and you will be involved the whole way. At the end of the design process, you will get the final PDF with your design and a 3D design if wanted. We will also create a pre print if wanted on the material to see how the colours actually look when on the material.

2. Sizing and products. No one will be happy if they get the best looking design but the sizing is not correct. We have fit kits that can be used to find exactly the size you want. This can be done in our show room, at your location or be send to you. We are also always here to answer questions about sizing. Understanding the products is important since we want to make sure that you know the products that will be later in your webstore. We recommend pre selecting the products for the store to not overwhelm your athletes with too many products they might not need. A road club might not need all the MTB gear for example. This is why we take time to help you find what you want. At the end of this, we want each athlete to have the right size and know the differences. Not every person actually knows that there is more than just a jersey and pants out there.

3. The team store. Each team will get a unique password protected store which will be open for the athletes to select and filter all the products.  It will show the design and all sizes. The products inside the store are selected by the team/ club and we can adjust those anytime. The athlete can order himself or the club can order for all if wanted. You can also select if you want to have it shipped to you as a group or if every person will get their products separately. A pickup in the warehouse is also possible. Goal is to make the life of the club organizer as easy as possible that they do not have to deal with the logistics. The store will be open for as long as the club wants and can be reopened any time. The minimum order is 5 pieces overall.

4. Shipping and receiving: All products will arrive in a Eco friendly paper bag with the name of the athlete on it. depending on what you selected in the shop the goods will be send to you directly and you receive a tracking code via email as soon as it on the way.

 

Time lines:

Design: This all depends how much design needs to be done, this can go from one day to 2 weeks, all depending how much needs to be done to get your design done in a way you want it.

Fitting: Everybody has work and private life to balance and we are always here to help you. In average we see clubs/ teams usually take one week to get this all sorted out.

Team store: We can open the team store within 24 hours and we recommend to keep it open for a certain time. 1 to 2 weeks. If you leave it open longer, it will drag out until the order is submitted.

Shipping: After the team store is closed, the team/club admin can look over it if wanted or it can be directly ordered. After this it will take 6-8 weeks until the products arrive this all depends on the time of the year you are ordering.